1. General Policy
- All sales of services (website development, software solutions, digital marketing, IT consulting, etc.) are final once the project begins.
- Refunds are considered only under specific circumstances outlined below.
2. Eligible Refunds
Refunds may be granted in the following cases:
- Service Not Delivered: If Code Nexa fails to deliver the agreed service within the specified timeline without a valid reason.
- Technical Errors: If there is a critical technical issue caused by Code Nexa that cannot be resolved after reasonable attempts.
- Duplicate Payments: If a client accidentally makes multiple payments for the same service.
Note: Refunds do not apply if delays or issues are caused by the client (e.g., failure to provide required content or approvals).
3. Partial Refunds
In some cases, a partial refund may be issued if:
- Work has already been partially completed.
- Non-refundable costs (like domain registration, third-party software licenses, or hosting fees) have been incurred.
The partial refund amount will be calculated based on the proportion of work completed and expenses already paid.
4. Refund Request Process
To request a refund:
- Contact our support team via phone at +92 336 9875240 or email [Insert Email].
- Provide your project details and the reason for the refund request.
- Our team will review the request and respond within 7 business days.
Approved refunds will be processed using the original payment method within 10–15 business days.
5. Non-Refundable Services
The following are generally non-refundable:
- Completed projects approved by the client.
- Services already delivered and accepted.
- Customizations or additional features requested after project completion.
- Training or consultation sessions already conducted.
6. Contact Us
For questions or refund requests, contact:
Code Nexa
📍 BF-8 Markaz, Islamabad, Pakistan
📞 +92 336 9875240
📧 Email: CodeNexa@gmail.com